Torchbearer Awards!

Holiday Inn Rimini, once again, was awarded of Torchbearer Awards 2009! This category recognises the outstanding service-oriented performances of those hotels within the group which have received the highest scores in the Overall Satisfaction (OSAT) Index and were presented to properties which had achieved results in the top third and the best results in terms of overall standards compliance. IHG's OSAT system is compiled using data gained from surveys completed by randomly selected guests during their stay. Guests are asked to rate the hotel on different criteria, such as services, cleanliness, employees and facilities. This Guest Satisfaction Score is analysed along with overall standards compliance to identify the hotel winners. A special thanks to all of our Guest and to the entire Staff which best represent our mission! Thanks!